FAQs
General Questions
What is your return policy?
We want you to love your purchase. If you’re not completely satisfied, you may return unworn, unwashed, and undamaged items with tags attached within 30 days of delivery for a refund to your original payment method. Sale items are final sale and cannot be returned or exchanged.
How do I make a return?
To initiate a return, visit our Returns Center at alicewomens.com. Follow the instructions to generate a return label and send your item back. Once received, your refund will be processed within 7-10 business days.
Do you offer exchanges?
We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order for the desired item.
Shipping Questions
What shipping options do you offer?
We offer standard and expedited shipping options. Delivery times vary based on your location and the shipping method selected.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by country.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Order Questions
How do I check my order status?
You can view your order status by logging into your account or using the order lookup tool.
Can I cancel or modify my order?
We process orders quickly, so cancellations or modifications may not be possible once placed. Contact us immediately if you need assistance.
Product Questions
How do I care for my clothing?
Care instructions are listed on the garment’s label. We recommend following these guidelines to maintain the quality of your items.
Do you offer plus sizes?
Yes, we offer a selection of styles in extended sizes. Check the product description for availability.
Payment Questions
What payment methods do you accept?
We accept major credit cards, PayPal, and other select payment methods.
Do you offer gift cards?
Yes, gift cards are available for purchase. They can be redeemed online.
Still have questions?
Feel free to reach out for further assistance. We’re happy to help!